1. ABOUT US
You can contact us by email (Monday to Friday, 9.30am to 6pm GMT).
3. WHAT PERSONAL DATA DO WE OBTAIN PERSONAL DATA AND HOW DO WE USE IT
Lolita Lorenzo collects personal information from you directly in several ways, such as when you place an order or send us any communication or submit any information through our site. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in Paragraph 5 (Marketing and Opt-Out Provisions)). We may also use your personal data to manage and improve our business and site and to keep internal records and maintain reasonable archives, including anonymous statistical data about browsing actions and patterns, which does not identify any individual.
We may generate personal information ourselves, including in the course of providing you with any service or registration or operating our website or processing an order or performing a contract or in connection with the processing of any payment or arranging for any delivery, return or exchange. These details allow us to process your order and to let you know the status of your order.
We use PayPal to process all payments and keep no credit card data on our system.
4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We do not sell your details to third party marketing companies. We may obtain and disclose personal data to third parties (including intermediaries) as necessary to process any order or provide any service to you, including carrying out any checks, processing or recovery of any payment, carrying out delivery of any goods or exchanges or collection of any returns, to enforce or administer any contract or deal with any claims.
Where any functionality of our website is clearly designed to make information public (e.g. a public forum), any information you provide in relation to that forum or other functionality, which is provided in such circumstances where it is clear that it is intended to be published, will be disclosed to the public accordingly. We may supply customer personal data to a government authority or regulator where required to comply with a legal requirement, for the administration of justice or where reasonably required to protect your vital interests.
5. MARKETING AND OPT-OUT PROVISION
We may use your contact information to send you alerts (by email or other method) for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest and marketing promotions. When you sign up for our email list or submit an order, you will be given the option to opt-out of subscribing to our alerts.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Lolita Lorenzo.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively, you can change your email preferences or opt out of all emails.
9. WHERE AND HOW TO ASK QUESTIONS
1. WEBSITE FUNCTIONALITY COOKIES
These cookies enable you to browse the website and use our features such as shopping baskets.
2. WEBSITE ANALYTICS COOKIES
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
3. CUSTOMER PREFERENCE COOKIES
When browsing or shopping online, the website will remember preferences you make. This makes your browsing experience simpler, easier and more personal to you.
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.